About Us
Our mission is to provide the highest standard of patient care whilst incorporating a holistic approach toward diagnosis and management of illness.
We are committed to promoting health, wellbeing and disease prevention to all patients. We do not discriminate in the provision of excellent care and aim to treat all patients with dignity and respect.
Broadway Medical consists of 13 doctors, of which 6 are female. We pride ourselves in providing the best quality care to our patients and take all matters pertaining to your health seriously.
Our friendly team of Nurses, receptionists and Practice Manager are always available to assist you with your queries.
PLEASE NOTE In warmer months we are typically quieter on weekends. If we have no patients for an extended period of time, we will close earlier than the set times on a Saturday and Sunday. Please try to attend at the beginning of a session. We hope this does not inconvenience anyone. For any emergencies, please attend your closest emergency department.
Billing Policy
Broadway Medical is a Mixed Billing Practice. Patients that hold a current pension card, Children under the age of 16 Patients will be bulked billed on a weekday ONLY. Patients who do not hold a valid Medicare Card will be charged a private fee depending on the length of the consultation. Medicals of any description will be charged accordingly. Please refer to separate billing information for any out of pocket costs you may incur. Missed Appointment fee we also be charged.
WARNING! Emergency care / Triage
- St John of God Midland Hospital
1 Clayton street
Midland WA 6056
Ph: 9462 4000 - Joondalup Health Campus
Shenton Avenue
Joondalup WA 6027
Ph: 9400 9400 - Health Direct 24 hours – 1800 022 222
In case of a severe emergency please call an ambulance on 000. If it is not an emergency, but you require an ambulance, please call 9334 1234
After Hours Care
WADMS can be contacted for home visits outside our practice hours.
Ph: 9321 9133
Arrangements for walk-in patients
- Saturday 8.30am – 12.30pm
Home Visit Policy
This will be at the discretion of our GP’s, please speak directly to your regular GP for any queries.
Translator Services
Broadway Medical is a registered user of the National Translating and Interpreting Service (TIS).
Appointments
Appointments can be made by:
- Calling the practice directly
- Via Hot Doc website – www.hotdoc.com.au
Long appointments are available upon request.
Please call the practice direct to book Immunisations, Papsmear, and Procedure appointments as they require nurse bookings
Residential Care
Residential care is provided by Broadway Medical Practice for the following aged care facilities:
- The Pines Aged Care facility
- The Pines Retirement Home
- Hermitage Aged Care
Results management & accessing your results
All results are checked and followed up daily. If your test result has been returned abnormal you will be contacted by our clinic staff to make an appointment with the GP.
PLEASE NOTE Results will not be given over the telephone.
Our practice is committed to preventative healthcare. Patients will be entered in any state or national recall and reminder systems as well as an internal recall and reminder system for preventative health purposes. If you do not wish to be included please advise reception staff at the time of your visit. Broadway encourages patients to always follow up with the same doctor that requested the tests.
It is the responsibility of patients to arrange a follow-up appointment regarding the results of all tests
Please ask our staff for a copy of our Patient Information Booklet and take a moment to read.
Medical records and your rights
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure this information is only available to authorised members of staff. This practice uses a computer based medical record filing system.
Transfer of Medical Records – this can be arranged with our staff, please note that charges may be incurred for transfer of medical records. Our practice also ensures the preferences of an individual are taken into consideration to address their healthcare needs and receive open and timely communications from our practice team. Broadway Medical will not disclose your personal health information to a third party unless:
- You have consented to the discloser, or
- This discloser is necessary because you are at risk of harm without treatment and you are unable to give consent.
- The practice is legally required to do so.
All information is considered confidential.
Feedback, Complaint’s policy and process for complaining to legislative body.
We always welcome feedback and suggestions regarding the care you receive at Broadway Medical Practice. If you have a complaint, please feel free to speak with your doctor or the Practice Manager or email to admin@broadwaymedical.com.au. Alternatively, if you feel you need to discuss your matter outside the surgery there are several other options available including:
- Medical Board of WA
216 St Georges Terrace, Perth WA 6000
Tel: 9481 1011 - The office of health review
GPO Box B61 Perth WA 6001
Tel: 9426 0100
Regional Freecall number: 1800 813 583 - Contact AHPRA (Health Professional Body)
Tel: 1300 419 495
Please click here to view our Email Policy
Our Email Policy
Our primary email address is: admin@broadwaymedical.com.au
Email is one of the most prevalent and convenient forms of communication. GPs and general practices often receive requests from patients, other clinicians and other third parties to send health information via email. Broadway Medical actively ensures any communication of health information is safe and secure. Consent from patient is obtained and recorded prior to any communication taking place. Email addresses are verified by the practice staff prior to sending any email. Emails are sent with password protection OR are sent using encryption software or via a secure website. Our email server uses encrypted mail transport by default.
Broadway Medical recognises the practice team requires access to email and the internet from time to time, in order to assist in the efficient and safe delivery of healthcare services to our patients. Broadway Medical supports the right for staff to have reasonable access to the internet and email within workplace using devices and networks provided by the practice.
Please click here to view our Social Media Policy
Our Social Media Policy
When using the practice’s social media, practice staff will not:
- post any material that:
- is unlawful, threatening, defamatory, pornographic, inflammatory, menacing or offensive;
- infringes or breaches another person’s rights (including intellectual property rights) or privacy, misuses the practice’s or another person’s confidential information (e.g. we will not submit confidential information relating to our patients, personal information of staff, or information concerning the practice’s business operationsthat are not already in the public arena);
- is materially damaging or could be materially damaging to the practice’s reputation or image, or that of any other individual;
- is in breach of any of the practice’s policies or procedures;
- use social media to send unsolicited commercial electronic messages, or solicit other users to buy or sell products or services or donate money;
- impersonate another person or entity (eg by pretending to be someone else or another practice employee or other participant when you submit a contribution to social media) or by using another’s registration identifier without permission;
- tamper with, hinder the operation of, or make unauthorised changes to the social media sites;
- knowingly transmit any virus, malware or other disabling feature to or from the practice’s social media account, or use in any email to a third party, or the social media site
- attempt to do or permit another person to do any of the following things:
- claim or imply that you are speaking on the practice’s behalf, unless you are authorised to do so;
- disclose any information that is confidential or proprietary to the practice, or to any third party that has disclosed information to the practice
- be defamatory, harassing or in violation of any other applicable law
- include confidential or copyrighted information (eg music, videos, text belonging to third parties)
- violate any other applicable policy of the practice.
The practice’s social media channels are part of our customer service and are monitored and dealt with regularly.
The practice complies with AHPRA national law and takes reasonable steps to remove testimonials that advertise their health services (which may include comments about the practitioners themselves). The practice is not responsible for removing (or trying to have removed) unsolicited testimonials published on a third-party website or in social media accounts over which they do not have control.
Any social media posts by staff on their personal social media platforms do not reveal confidential information about the practice or a person who uses the practice (eg staff do not post information relating to patients or other staff, or information concerning the practice’s business operations that have not been made public).
We respect copyright, privacy, fair use, financial disclosure and other applicable laws when publishing on social media platforms.
All social media activities will adhere to this policy.